Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Are KITSCH products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
How do I care for my satin pillowcases and hair accessories?
To maintain the quality of your satin items, we recommend machine washing on a cold, gentle cycle and hanging them to dry.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.